For machine and plant manufacturers
Automate spare parts request handling with AI that interprets the customer's request, identifies the parts and prepares the quote.
Hello,
the belt on the idler roller on line 3 has snapped and the machine is down. I'm attaching a photo. Could you send me a quote as soon as possible?
Thanks,
M. Fischer — Kraft Packaging
| Part no. | Qty | Avail. | Price |
|---|---|---|---|
| CIN-1250-8MTiming belt 8M · L 1250 · W 30 | 1 | 84,00 | |
| RUL-3310-DXIdler roller · line 3 · upper right | 1 | 246,00 | |
| CUS-6204-2RSBearing 6204-2RS · recommended replacement | 2 | 18,40 |
Built with
The problem
Customer requests have to be deciphered, and the information needed to answer them is scattered across different company systems.
Requests arrive in different languages, with rough descriptions and photos without context. Often the minimum information needed to build a quote is missing. Before anyone can identify the parts, someone has to work out what was actually asked for.
Bills of materials, 2D exploded views, price lists, ERP, PDM — and the memory of the technicians who have known the machines for a lifetime. Getting to the right part number takes hours and the right person. When that person isn't around, everything stops.
How it works
Servicely AI reads requests from email, identifies part numbers and quantities, and drafts the quote automatically — ready for a person to approve.
Servicely AI reads incoming emails to identify the customer, the machine serial number and the parts being asked for.
The AI identifies the parts and checks that they appear in that machine's bill of materials.
The quote is prepared with all the details, ready to be reviewed and sent.
Benefits
Automate spare parts request handling, starting from the data and the tools your Service department already uses today.
Your technicians identify the right parts in a fraction of the time, and automated request processing removes the mistakes that come with handling them by hand.
By answering every incoming request quickly you also win back the orders that today go to third-party suppliers, lost to waiting time.
Every request handled feeds your company's parts dictionary. Structured knowledge, no longer tied to one individual technician.
What changes
| In the process | Today | With Servicely |
|---|---|---|
| Who deciphers the request | Someone in Service, by hand, when they get a moment | The AI, straight away, asking the customer for clarification when needed |
| Where the knowledge ends up | In the heads of two or three senior technicians | In a Service asset that grows with every request |
| From request to quote | Days, with the customer's machine standing still | Minutes of processing, plus your review time |
| A new hire in the Service team | Months before working on spare parts unaided | Productive from day one, with the AI standing in as their senior |
| The expert technician | Spends the day looking up part numbers for everyone else | Handles the hard cases, and every correction is kept |
| Requests in other languages | Rough translations, misunderstandings, returns | Customers write in their language, you read in yours |
Book a demo
We look at your real spare parts requests together, to see how Servicely AI handles them and what changes in your response times.
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